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评估任务 A：技能活动
技能活动设计为一系列示范性任务，应通过观察（由评估员或第三方，视情况而定）进行评估。
它将展示该能力单元所需的所有技能——如有必要，您的评估员将向您提供进一步的说明。
任务总结，目标：为您提供一个展示您具备本单元所需技能的机会。本活动将...
Task:
Assessment Task A: Skills Activity
The Skills Activity is designed to be a series of demonstrative tasks that should be assessed by observation (by the assessor or third party, depending on the circumstances).
It will demonstrate all of the skills required for this unit of competency – your assessor will provide further instructions to you, if necessary.
Task summary
Objective: To provide you with an opportunity to show you have the required skills for this unit.
This activity will enable you to demonstrate the following skills:
Reading
Writing
Oral communication
Numeracy
Navigate the world of work
Interact with others
Get the work done.
Answer the activity in as much detail as possible, considering your organisational requirements.
Refer to case study A.
1. Identify four types of information that would help to support the resource proposal for the Westons bar and grill.
2. Write an email or letter highlighting the need for resources in relation to the operational plan for the Westons bar and grill.
3. Role play a telephone call with a colleague in which you give directions for the implementation of an operational plan.
4. Plan a timetable for aspects of the operational plan.
Refer to case study B
5. Role play a discussion in which you act as the manager and another individual acts as an employee and have a discussion about the relocation of Digitise.
6. Using mathematical information that is appropriate to your workplace, calculate the amount of a given resource which is required.
7. Role play consulting a health and safety specialist about changes to organisation policy.
Assessment Task B: Knowledge activity (Q & A)
The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks you a series of questions to confirm your competency for all of the required knowledge in the unit of competency.
Task summary
Objective: To provide you with an opportunity to show you have the required knowledge for this unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
Describe models and methods for operational plans
Explain the role of an operational plan in achieving the organisation’s objectives
Explain budgeting processes
List alternative approaches to developing key performance indicators to meet business objectives
Outline the legislative and regulatory context relevant to the operational plan of the organisation
Outline the organisation’s policies, practices and procedures that directly relate to the operational plan.
Answer each question in as much detail as possible, considering your organisational requirements for each one.
1. Describe how you would create an operational plan.
2. Explain the role of an operational plan in achieving the organisation’s objectives.
3. Identify five types of considerations in relation to budgeting processes.
4. How can you develop key performance indicators to meet business objectives?
5. What legislation or regulation will directly affect the operational plan in your organisation (or an example organisation)?
6. Give examples of your organisation’s policies, practices and procedures that directly relate to the operational plan. (Learners may use an example organisation to answer this question.)
Assessment Task C: Performance activity
The Performance Activity is designed to be a practical activity performed either in the workplace or a simulated
environment. You should demonstrate the required practical tasks for the unit of competency and be observed by the assessor and/or third party, as applicable to the situation. If the third party is required to observe you, you will need to make the required arrangements with them.
If necessary for the activities, you should attach completed written answers, portfolios or any evidence of
competency to this workbook.
Task summary
Objective: provide you with an opportunity to demonstrate the required performance elements for
this unit.
This activity will enable you to demonstrate the following performance evidence:
Develop and implement an operational plan using a variety of information sources and consultation
(including using specialist advice if required) which includes:
o resource requirements
o key performance indicators
o monitoring processes
o contingency plans
Communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
Develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including:
recruiting, inducting and developing personnel
acquiring physical resources and services
protecting intellectual property
making variations to the plan
monitoring and documenting performance.
Answer the activity in as much detail as possible, considering your organisational requirements.
Refer to case study C
1. Identify four resource requirements which Matt might specify in his operational plan.
2. Give four examples of key performance indicators which matt might include in his operational plan.
3. Specify five elements which Matt might include within the contingency plan.
4. Specify four types of supporting information which Matt might provide to relevant stakeholders during the development and implementation of the plan.
5. Specify five ways in which Matt might improve his operational plan for the purpose of ensuring the approval of stakeholders.
6. Imagine that a group of stakeholders take the opportunity to discuss the operational plan after it has been presented by Matt. They then return with objections about the need to expand the Frontier clothing team and purchase additional technology.
Briefly describe three negotiation techniques which Matt could use in this instance.
7. Outline the use of the following strategies in relation to achievement of the operational plan within the organisation’s policies, practices and procedures:
Recruiting, inducting and developing personnel
Acquiring physical resources and services
Protecting intellectual property
Making variations to the plan
Monitoring and documenting performance.
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